We'll gladly accept returns/refunds for any product (s) purchased on, up to 14 days from purchase date, that is defective. Defective goods means the product is not working. Defective goods does not mean damaged outer packaging. Returns are not being accepted at this time unless goods are defective. If you'd like to ship to multiple addresses, please place separate orders for each unique address.
We ship to one shipping address per order. Business days are Monday-Friday, excluding national holidays within Canada. Orders placed Fridays and during Saturday and Sunday will be processed on the following Monday. Orders are shipped on business days only. All orders placed today will processed and shipped the next business day. If we experience higher order volume, there may be delays in shipment.
Orders are processed and shipped within 1-2 business day of payment. NO refunds will be given if items are stuck at customs in your country.ĭuring COVID-19 processing and shipping of item may change as we have to respect any and all government guidelines. Please also know that if the item is held up in customs for a matter that is the you/purchasers responsibility any and all customs warehousing fees are the responsibility of the purchaser. We cannot help on this matter and it will up to you to understand these importing restrictions and guidelines for your product. For example Mexico requires that you have an importer on your end for certain products. If you are shipping to any country outside of Canada please know your/purchasers duties, taxes or any other fees as well as any importing requirements.
This is a rare occurrence and applies to: shipments of excessive weight, shipments to extremely rural areas or bulk orders that cannot be combined.
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Shipments that require extra shipping charges imposed by carrier may not qualify for free shipping. We are now offering FREE shipping with purchases over $65 after discounts before tax to continental USA. $50 must be the purchase total after applied discounts. Please note that any discount may reduce your $50 purchase price and not warrant free shipping. There are certain times of the year, especially during holiday times, where there may be delays.įree Shipping for Purchases Over $50 CDN purchase price, after discounts, before tax. Orders are normally received within 2-12 business days depending on location. Unless you are specifically not satisfied with the quality or description of the product, we can only issue refunds if the goods are unopened and in their original, intact packaging.During COVID-19 shipping times are not guaranteed on any service. However, if you are in any way unhappy with your purchase, you can start a return procedure by emailing our team at with 10 working days of receipt of the purchased goods. Unite Hair products are of the highest quality and we take great care to ensure all orders are packaged and labelled correctly. Please check with our team for more details. The postcodes excluded from our next day services are: AB31-35 AB41-54 AB36-38 AB55-56 All BT FK17-21 All GY HS1-9 All JE All IM (Isle of Man) IV1-63 KA27-28 KW1-17 PA20-78 PH15-99 PO30-41 (Isle of Wight) TR21-25 (Scilly Isles) ZE1-3 (Shetland Isles).ĭelivery to the Channel Islands can take up to 7 days. *Please note: We regret that next day deliveries are not available for all areas of the UK. Orders will be sent via courier, with deliveries usually taking place between 8am and 8pm, and will require a signature. Order by 2pm Mon-Fri for delivery on the next working day. Next Working Day Delivery: £4.95 - Monday to Friday For larger orders (between 2.5kg and 20kg), we will use a courier, which will require a signature upon delivery. If you select this option, parcels weighing less than 2.5kg will be sent with Royal Mail. Standard Delivery: £2.95 - estimated 2-4 working days from order date Spend £30 and enjoy FREE standard delivery within mainland UK*. We only deliver to the United Kingdom at the current time.
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